Expedited Fix for Facial Recognition Transaction Errors

Scheduled Maintenance Report for Intellicheck

Completed

Maintenance has been completed successfully.

Posted Aug 24, 2023 - 15:12 EDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Aug 24, 2023 - 15:02 EDT

Scheduled

We will be undergoing an expedited maintenance update to resolve an issue where a small number of facial recognition transactions would receive a server error.

The server error would impact customers who are configured for facial recognition features.

You may experience a momentary service interruption.

Posted Aug 24, 2023 - 14:32 EDT

This scheduled maintenance affected: IDN-Direct Services (IDN-Direct Online Services).