SMS text message delivery issues to Canada

Incident Report for Intellicheck

Resolved

This incident has been resolved.

Posted Sep 12, 2023 - 16:57 EDT

Update

We are continuing to investigate this issue.

Posted Sep 12, 2023 - 16:57 EDT

Update

The issue has been resolved. Should you experience any issues, please contact support-ticket@intellicheck.com

Posted Sep 12, 2023 - 16:56 EDT

Update

Intellicheck Engineering has redirected SMS traffic so those customers affected. Messages are being delivered.
Should you continue to experience issues, please notify our staff at support-ticket@intellicheck.com

Posted Sep 12, 2023 - 15:25 EDT

Investigating

We are currently investigating an issue where SMS text messages to mobile phone numbers in Canada are either delayed or undelivered.
We will update our status shortly.

Posted Sep 12, 2023 - 13:30 EDT

This incident affected: IDN Portal+ and Intellicheck Digital Identity Platform (Identity Platform Hosted Services).